It is important to us, that you love your order, and it is understandable that the colors, size, or rendering of the artwork may be different upon receipt than that which is reflected on your device. For this reason, we offer a fair return policy.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please ensure that the artwork is returned with the plastic sleeve and firm backing (if originally included) to protect the artwork.

Downloadable products are exempt from being returned.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@pacificbloomstudio.com

Shipping returns

To return your product, you should mail your product to: Pacific Bloom Studio, 2432 SE 8th Pl, Renton, WA 98055.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping costs will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@pacificbloomstudio.com for questions related to refunds and returns.